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Every Gen Tells A Story

Terms & Conditions

OUR ORDER POLICY

La Putri makes best effort to keep the e-boutique updated with our current inventory. However, given the unique nature of our products, each item is likely to be of one piece only, or at best, very limited in quantity. Therefore, it is possible for your selection to be sold, and hence not available, before the website could be updated to reflect the item’s availability.

HOW TO PLACE YOUR ORDER

Order Process and Product Availability
After you have made your selection, please proceed to check out and make payment for the item.

On the payment site, your order and agreement to purchase will be processed upon the submission of your payment details electronically. This constitutes an authorization and confirmation by you to enter into a binding contract with La Putri, and for La Putri to proceed with your order.

La Putri will email you to confirm the receipt of your order. We will then check for the availability of the item. Once its availability has been verified, we will process your order and your payment. We will inform you of the order confirmation and the delivery details.

If the item is not available, your payment will not be processed. Instead, we will inform you that your order has not been accepted due to the unavailability of the item, and will be nullified. We will offer you options for a similar or alternative piece. This will constitute a new and separate order process, requiring a new authorization for payment.

Please note that placing an item in your shopping cart does not equate to the reservation of it. The item remains available for sale until your order has been confirmed by La Putri. All items remain the property of La Putri until full payment has been processed and completed.

All orders are on a “first-come, first-serve” basis and subject to acceptance and availability.

Orders made on the website will be processed on weekdays only, i.e. Monday to Friday, except for the respective processing country’s public holidays. Please give us 1-2 business days to respond to your queries or to process your orders.

La Putri reserves the right, at its sole discretion, not to accept an order.

Online product image
La Putri strives to ensure that our product images online correspond as closely as possible, in terms of colour and form, to the actual jewellery pieces.

However, we would like to highlight that it is possible that the colour of the online product images may not correspond exactly with the item. This discrepancy could be due to the use of various internet browsers or the colour settings on PC monitors or mobile devices.

La Putri will not be held responsible for any such perceived discrepancies.

BESPOKE CUSTOM ORDERS

For Bespoke orders, please email us at info@laputri.com with as much detail as possible with regards to your order, and your full contact information. We will respond to you as soon as possible.

Once the custom order details have been finalized, we will require a 50% deposit to initiate the order. Typically, once design details have been finalized, the manufacturing process takes 4-6 weeks. The process, however, may be longer depending on the complexity of the design.

When the item is ready for delivery, we will email you, whereupon we will require you to settle the outstanding balance of your payment. Once full payment has been made, your item will be shipped to you.

Sales are final on all custom orders. There is no exchange or refund policy available.

PAYMENT

Prices are quoted in Singapore dollars. All major credit cards are accepted and processed via Paypal, a secure online payment gateway. La Putri does not hold your credit card details on the website or at all.

For items purchased and to be delivered in Singapore, a 7% Goods and Services Tax (GST), pursuant to the prevailing rates, will be levied on the purchase, as per legal regulations in Singapore.

For items purchased and to be delivered outside Singapore, La Putri will process charges, in accordance with the legal regulations of the country where the purchase originates. This would include any prevailing sales or import taxes, if applicable. The customer will be fully liable for any such taxes and or duties due.

DELIVERY AND SHIPPING POLICY

Within Singapore: Delivery service is complimentary. Delivery will be made on weekdays only, and within 1-2 business days upon confirmation of order.

Within Peninsular Malaysia: Delivery service is complimentary. Delivery will be on weekdays only, and within 1-3 business days upon confirmation of order.

Delivery in all other countries: Please email us at info@laputri.com directly for shipping details.

Please note that La Putri will not be liable for any taxes and custom duties arising from the transaction, delivery or shipment thereof.

We endeavor to work with reputable and reliable delivery or shipping services. However, please note that La Putri will not be responsible in any way for loss or damage to the items, nor for any delay or mishap in the delivery or shipment.

La Putri highly recommends insurance policies for the purchase and will advise the customer on insurance options.

RETURN AND EXCHANGE POLICY

For online purchases made within Singapore and Peninsular Malaysia:

In the unlikely event that you are not satisfied with your purchase, you may request for a return or exchange.

In this case, please contact us within 24 hours of the receipt of the delivery, via email at info@laputri.com. Please advise us the reason for the return/exchange and we will endeavor to better meet your requirements in future.

La Putri will issue a store credit note for the amount equivalent to your purchase payment, with a validity of six months from its date of issue. The credit note may be used to exchange for another La Putri item of equivalent or lesser value. Should the exchange item be of a higher value, you will be required to top up the additional difference.

There will be no cash refunds in any part or in full.

For all other online purchases:
In the unlikely event that you are not satisfied with your purchase, you may request for a return or exchange.

In this case, please contact us within 48 hours of the receipt of the delivery, via email at info@laputri.com. Please advise us the reason for the return/exchange and we will endeavor to better meet your requirements in the future.

La Putri will issue a store credit note for the amount equivalent to your purchase payment, with a validity of six months from its date of issue. The credit note may be used to exchange for another La Putri item of equivalent or lesser value. Should the exchange item be of a higher value, you will be required to top up the additional difference.

There will be no cash refunds in any part or in full.

Customers are responsible for all shipping arrangements, insurance and costs of delivery or shipment back to their nearest La Putri boutique. La Putri will not be responsible for any delivery, shipping or insurance costs or any other costs pertaining to the return of jewellery to the boutique.

Returned items must be in original condition. All tags and original packing must also be fully intact. La Putri reserves the right to reject, at its sole and absolute discretion, any return or exchange request, if these conditions are not met.

There is no return or exchange policy on custom order items.

NOTICE OF COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

La Putri Pte Ltd is the owner of all intellectual property rights on this site and the material published on it. These works are protected by copyright laws, and treaties around the world. All such rights are reserved.

You may not use any part of the materials on our site for commercial purposes without obtaining a separate license to do so from us. These terms do not grant any such license.

La Putri reserves the right to update these Terms and Conditions at any time without prior notice. By using this website and its related services you hereby agree to accept these amendments or changes.

These Terms and Conditions of use and sale are governed by Singapore law.

ALL RIGHTS RESERVED.